Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
Benefits
Our compensation and benefits packages are designed to be competitive and to grow with you over time
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck
Paid Time Off: Earn PTO and paid holidays to take the time you need
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days
Benefit options vary by location
Retirement Savings: Secure your future with retirement savings programs, where available
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges
Life Insurance: Access life insurance options to safeguard your loved ones
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
Paid Training: Learn new skills while earning a paycheck
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
Casual Dress Code: Be comfortable while you work
Compensation & Benefits That Fit Your Life
Responsibilities
In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services
You will need a home broadband connection
This position supports customer service, technical support, and customer sales interactions
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience
In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling
This job operates in a professional office environment
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer
