We are seeking a highly organized, detail-oriented Data Entry Virtual Assistant (Remote) to assist our team with scheduling, data entry, administrative tasks, and customer service.
This position requires an individual who thrives in a fast-paced environment, has excellent communication skills, and can manage multiple tasks efficiently.
Experience: Experience in a management, assistant or customer service role
Technical Proficiency: Familiar with office software (Microsoft Office, Google Suite) and familiar with customer service platforms, project management tools and databases
Organized and Detail-Oriented: Excellent ability to manage multiple tasks simultaneously with a keen eye for detail
Excellent Communication Skills: Clear and professional written and verbal communication
Ability to communicate effectively with customers and team members across multiple platforms
Problem-Solving Skills: Ability to think on your feet and resolve issues efficiently and professionally
Customer Service Focus: Passion to provide exceptional service and always go the extra mile to meet the customer’s needs.
Benefits
Competitive Pay: Competitive salary based on experience
Flexible Schedule: Enjoy the benefits of working remotely with flexible hours to support work-life balance
Growth Opportunities: Opportunity to grow within a dynamic company and take on new responsibilities
Training & Development: Ongoing professional development and training to help you succeed in your role
Collaborative Team: Be part of a supportive, remote team that values communication, teamwork, and innovation
Responsibilities
You’ll be responsible for helping our clients have a smooth and enjoyable travel experience by handling various administrative functions
Scheduling & Calendar Management: Coordinate and schedule appointments, meetings, and travel arrangements for executives and clients
Ensure calendars are up-to-date and free of scheduling conflicts
Data Entry & Database Management: Accurately enter and update client information, travel details, and logistical data into our systems
Ensure all records are kept up-to-date and easily accessible
Client Support & Communication: Provide top-tier customer service via email, phone, and chat
Assist clients with inquiries about their travel itineraries, changes to bookings, and other related services
Travel Assistance: Help clients with simple travel-related tasks such as booking accommodations, flights, car rentals, and suggesting dining or leisure options based on preferences
Travel Documentation: Prepare and send clients the necessary travel documentation, including itineraries, tickets, confirmation emails, and other related materials
Problem Resolution: Address customer concerns or issues promptly and professionally, ensuring the client’s experience remains positive and smooth
Task Coordination: Assist with day-to-day administrative tasks, such as preparing reports, organizing meetings, and managing internal communications between teams
Follow-Up: Check in with clients post-trip to gather feedback on their experience and assist with any follow-up needs or changes for future trips.
